Terms and Conditions

Pets, BBQ, and Fire Pit Policies

• Pets are not permitted with the Anthropod booking.

• Dogs are permitted with Pitch bookings, to a maximum of 3 dogs, they must be on a lead outside the vehicle in the main campsite area. All dog droppings must be cleaned up. Please ensure your dog is not aggressive with other dogs/people on the campsite, and is tethered so it remains in your pitch area, the management cannot take responsibility for any injury/damage caused. Please be mindful that a some people don’t like, or are scared of, dogs.

• There is an enclosed area at the top of the campsite where dogs can be off the lead. Dogs must be accompanied by the owner.

• You could be asked to leave with no notice or refund if your pet makes excessive noise and disrupts other guests or are aggressive to guest and other pets.

• Wood burning BBQ’s & Fire Pits are not permitted on campsite due to carbon emissions and fire risk.

• Charcoal & Gas BBQs are permitted on campsite, they should be small.

• Disposable BBQ’s only must be used for the Anthropods, a stand is provided. 

Payment & Cancellation Policy

Each booking requires a 20% deposit at the time of booking.

• The balance of your payment is due, 7 days for a pitch and 30 days for an Anthropod, before your check in date.
• The deposit for a Pitch is non refundable and if a cancellation is made 7 days or less before arrival date, a charge of the full booking amount will be made.

• The deposit for an Anthropod is non refundable and if a cancellation is made 30 days or less before arrival date then a charge equal to 50% of the stay will be made. If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.

• It is advisable to take out your own travel insurance to cover any unforseen circumstance.
• Customer credit cards are pre-authorised at the time of booking. Customers should pay the balance when it is due via a reminder email, alternatively it will be automatically taken 1 day after the due date and a payment confirmation email will be sent.
• Damage deposit for the Anthropods is £150, it will not be taken unless damage is done. The amount will be pre-authorised on your credit card for 5 days before arrival and 3 days after. In the unlikely case of damage then an email detailing such will be sent before any money is taken.
• We can do our best to re-schedule your dates up to 7 (pitches) or 30 (Anthropods) days before your check in date if you find you are unable to make it due to situations out of your control. Additional charges may apply depending on the new dates chosen.
• The campsite can cancel your booking due to unforeseen circumstance, you will receive a full refund or offered a change of date.

Quiet Site Policy

Guests are here to relax.

The campsite is in countryside where noise carries easily, so guests are requested to avoid excessive noise at all times, being especially quiet, with no music, between the hours of 10pm hours and 8am. (Those who do not comply may be asked to leave the site at the discretion of the Owners.). If you think any guest is breaking this Policy please feel free text the campsite number, your name will kept private.

Quarantine Policy

In the event that we have to temporarily close the glamping and caravanning campsite due to quarantine, we cannot provide a refund. However we will offer you alternative dates.

Damage, Loss, Theft

• If you or any of your party cause damage to the facilities or the camping site in any way, we reserve the right to collect payment from you to cover the cost of the damage. (Note: Anthropod guests have a preauthorised amount of £150 on their credit card for 7 days after their break in case of damage)
• Highland Gateway Glamping and Caravanning accept no liability for belongings that are left behind, lost or stolen on the campsite, including in and outside the Anthropod and pitches

Additional terms & conditions

• We do not take tent bookings.
• Remember to bring a torch as, being in the countryside some areas of the campsite will be dark, more so in the winter months.
• The Anthropods, as advertised, are adult only, with no infant or child booking available, you will be asked to leave, with no refund, if accompanied by infant or child (up to 17 years inclusive).
• Takeaways do deliver to the campsite but can you ensure the delivery arrives before 10pm please.
• The grass that surrounds the pitches are a required fire break and are not part of the pitch area; all touring vehicles, awning (with or without panels), any type of tent, washing lines and antennas must be on the gravel of the hardstanding pitch, as must tables, chairs and dog pens/baskets. Sorry there can be no exceptions. 
• Visitors to the Anthropods are not permitted. This is to comply with insurance and fire regulations and to ensure the campsite remains peaceful for guests. The use of the hot tubs are for the Anthropod occupants only.
• Visitors to the touring Pitches. The person who booked the pitch must contact the campsite with a request. Age limit still applies.
• The site does not offer seasonal lets, maximum stay 14 nights both consecutive and non consecutive within a 2 month period – non return 6 months
• Additional accommodation vehicles need to book a separate pitch.
• If you want to book hardstanding pitches for a group (2 pitches or more). Please contact the campsite before booking. The bookings can be cancelled if this is not done.

If you are found to be in breach of any of these terms and conditions on booking or during your stay we reserve the right to either refuse your booking or to ask you and your party to leave, with no refunds given.

Electricity usage

Please be kind to our Mother Earth and at the same time help keep small private campsites going. The choice is yours to make.

Electric vehicle (EV) charging is not permitted using any campsite hook-ups, glamping pod outlets, or other on-site electrical facilities. These systems are not designed for EV charging and doing so may create safety risks or cause electrical damage. Guests must use designated public EV charging stations off-site. There are some good Apps such as “Zap Maps” that tell you where the closest public EV charging stations are. There will be a fine of £70 if found doing this on site.

The average household in the UK uses from 8.5 to 10 kWh per day.

A 10 kWhs (£5) allocation is included in each nightly pitch fee e.g., if 3 nights are booked then the allocation given is 30kWhs (£15). There is a top up meter, in each hook-up, controlled by an App which you can download to your phone by QR code or typing in the website address. The App will allow you to check how much credit you have, allow you to add credit and it also displays your usage. It can be used anytime, anywhere and is recommended by the Caravan & Motorhome Club and many campsites around the UK already have this system.